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Dispute Resolution Form

Before the certified commission can investigate and consider your dispute, you need to file a complaint to the services provider (a broker). This usually takes 14 days to provide you with an answer and clarification.

Resolution Process
Frequently asked Questions

    Action to date

    Applicant Details







    Dispute Details

    Name of the financial services provider you have a dispute with

    Please provide a reference number so that your financial services provider can locate the correct information

    Please describe the nature of your complaint.


    Please include as much information as you can, including the type of product involved, the dates the problem occurred,
    the name, address and telephone number (if you know these) of all individuals and firms involved and a description
    of the problem (please attach a separate page if you need more space than provided)

    Additional COmments

    What do you think is a fair and reasonable resolution to the dispute?


    If you are seeking payment of a sum of money please provide any relevant calculations of your claim(s)

    Information you don't have to submit:
    • Any personal identifiers (ID, driver’s license, passports, etc);

    • Financial documents including bank account statements and credit card information;

    • Personal account information: login, password, email address.